Where we refer to process, it means how we collect, use, store, make available, destroy, update, disclose, or otherwise deal with your Personal Information. As a general rule we will only process your personal information if this is required to deliver or offer a service or carry out a transaction.
Personal information refers to any information that identifies you or specifically relates to you. Personal information includes, but is not limited to, the following information about you:
Personal information includes special personal information, as explained below.
We will only process your personal information for lawful purposes relating to our business if the following applies:
Special personal information is personal information about the following:
We may process your special personal information in the following circumstances:
If the law requires us to do so, we will ask for your consent before collecting personal information about you from third parties.
The third parties from whom we may collect your personal information include, but are not limited to, the following:
We will process your personal information for the following reasons:
In general, we will only share your personal information if any one or more of the following apply:
Where required, the company may share your personal information with the following persons. These persons have an obligation to keep your personal information secure and confidential:
We will only transfer your personal information to third parties in another country in any one or more of the following circumstances:
This transfer will take place within the requirements and safeguards of the law. Where possible, the party processing your personal information in the other country will agree to apply the same level of protection as available by law in our country or if the other country’s laws provide better protection, the other country’s laws would be agreed to and applied.
Please refer to our Promotion of Access to Information Act 2 of 2000 Manual (PAIA Manual) for further information on how you can give effect to the rights listed below. The PAIA Manual can be found on our website.
You have the right to request access to the personal information we have about you by contacting us. This includes requesting:
We will attend to requests for access to personal information within a reasonable time. You may be required to pay a fee to receive copies or descriptions of records, or information about third parties. We will inform you of the fee before attending to your request.
Please note that the law may limit your right to access information.
You have the right to request us to correct or delete the personal information we have about you if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully or we are no longer authorised to keep it. You must inform us of your request in writing. Please refer to our PAIA Manual for further information in this regard, like the process you should follow to give effect to this right. It may take up to 15 business days for the change to reflect on our systems. We may request documents from you to verify the change in personal information.
A specific agreement that you have entered into with us may determine how you must change your personal information provided at the time when you entered into the specific agreement. Please adhere to these requirements. If the law requires us to keep the personal information, it will not be deleted upon your request. The deletion of certain personal information may lead to the termination of your business relationship with us.
You may object on reasonable grounds to the processing of your personal information. We will not be able to give effect to your objection if the processing of your personal information was and is permitted by law; you have provided consent to the processing and our processing was done according to your consent or the processing is necessary to conclude or perform under a contract with you.
Where you have provided your consent for the processing of your personal information, you may withdraw your consent. If you withdraw your consent we will explain the consequences to you. We may proceed to process your personal information even if you have withdrawn your consent if the law permits or requires it. It may take up to 15 business days for the change to reflect on our systems. During this time we may still process your personal information. You must inform us of any objection in writing. Please refer to our PAIA Manual for further information in this regard, like the process you should follow to give effect to this right.
You have a right to file a complaint with us or any Regulator with jurisdiction about an alleged contravention of the protection of your personal information by us. We will address your complaint as far as possible.
We will take appropriate and reasonable technical and organisational steps to protect your personal information according to industry best practices. Our security measures (including physical, technological and procedural safeguards) will be appropriate and reasonable. This includes the following:
We will keep your personal information for as long as:
We will keep your personal information for as long as:Please note: We may keep your personal information even if you no longer have a relationship with us, for the historical data that may be required by your employer.
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